SHIPPING & RETURNS
Shipping Policy
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST, through Sunday or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a day or two. Shipping fee is a flat rate.
All pre-owned item sales are final policy:
Local delivery is free for orders of $100.00 or more. We ask that you give our delivery driver a cash tip or cash app tip for his/her delivery. They will provide the best service.
Local delivery is available on Mondays, at this time only, within a 15-mile radius from 8:00 am to 5:00 pm.
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All Pre-Owned/Handmade item sales are final policy: Once customers make a purchase, they will not be able to return that item for a replacement or refund. These policies typically apply to all items.
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No refund policy on Pre-Owned/Handmade items: No monetary refunds will be given for any reason with preowned & handmade items. No monetary refunds or exchanges will be given for any pre-owned and handmade items. These items are sold AS IS . Please contact us.
Every purchase supports our music brands. We appreciate your help as we continue to elevate!
Return Policy for New Items
At Groovy Little Babes Thrift Shop, we want you to love your purchase! 💕 Because our inventory is limited and many items are one-of-a-kind, we have a few guidelines for returns on new items.
New Items
New, unused items may be returned within 7 days of delivery or purchase for store credit or an exchange, provided the item is:
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Unworn and unused
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In its original condition
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Free of stains, odors, damage, or signs of wear
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Returned with original tags or packaging, when applicable
Non-Returnable Items
The following items are not eligible for return:
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Items that have been worn, washed, altered, or damaged
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Items without original tags or packaging when required
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Sale, clearance, or final-sale items
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Personalized or specially ordered items
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Items returned after the 7-day return period
Exchanges & Store Credit
If an eligible item is returned, customers may choose an exchange for an available item of equal value or receive store credit.
If the replacement item costs more, the difference must be paid by the customer. If it costs less, the remaining balance will be issued as store credit.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order. Please include your order information and photos of the item so we can make it right.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Please contact us before sending a return so we can provide the appropriate return instructions.
Thank you for shopping with Groovy Little Babes Thrift Shop! Every purchase helps support our music and creative journey. We truly appreciate your support. 🎶💕